Versand

1. Shipping Information

Welcome to Doormey. We are pleased to offer reliable and convenient shipping services to our customers.

We deliver our products to customers within Germany. Our goal is to ensure that your order arrives at your doorstep quickly and safely.

2. Order Processing Time

  • Order processing: 1–3 business days

  • Delivery time within Germany: 3–7 business days

  • Total estimated delivery time: 4–10 business days

Processing begins after your order and payment have been successfully confirmed.

Please note that delivery times may occasionally be extended due to public holidays, high order volumes, or unforeseen delays with the shipping carrier.

3. Shipping Costs

We offer free shipping on all orders within Germany.

Shipping cost: €0.00

Any additional shipping charges, if applicable, will be clearly displayed before you complete your order.

4. Shipping Destinations

We currently ship within Germany.

If you would like to have your order delivered to another country, please contact us before placing your order.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

Please also check your spam or junk email folder if you do not receive your shipping confirmation.

6. Delivery Delays

Although we do our best to deliver all orders within the estimated delivery time, delays may occur due to circumstances beyond our control.

These may include:

  • Delays with the shipping carrier

  • Severe weather or other exceptional events

  • Public holidays

  • Incorrect or incomplete delivery addresses

If your order does not arrive within the estimated delivery time, please contact us. We will be happy to assist you.

7. Incorrect Delivery Address

Please ensure that your shipping address is correct and complete when placing your order.

If an order cannot be delivered due to an incorrect or incomplete address, please contact us as soon as possible.

8. Damaged or Missing Items

If your package arrives damaged or your order is incomplete, please contact us promptly.

Where possible, please provide photos of the damaged packaging and affected products so that we can investigate the issue and offer an appropriate solution.

9. Contact Us

If you have any questions about your order or our shipping policy, please contact us.

Trade Name: Doormey

Phone: +49 3681 77076

Email: Doormey@outlook.com

Physical Address: Düsseldorfer Straße 7880, 40667 Meerbusch, Germany

We are happy to assist you with any questions regarding your order and delivery.

This shipping policy may be updated if our shipping conditions or delivery destinations change.